Frequently Asked Questions

If you did not receive a confirmation email your reservation is incomplete. In order to reserve tickets for your visit, you will need to complete the check-out process. The link to reserve tickets can be found here www.psmuseum.org/admissions.

If you received the confirmation email but not your tickets they most likely went to your spam or junk folder. Please look in your spam/junk folder for an email with an attachment from Box Office Group.

Tickets arrive within minutes of the confirmation email.

If you still haven't received your tickets, please contact us.

All admission tickets are non-refundable and cannot be exchanged once purchased. Tickets are also non-transferable due to Covid-19 contact trace requirements.


Tickets are released on a rolling basis and are typically released in 2-week increments. Please check back at the end of each week for future date/times.

No, printed tickets are not required for entry. You may also present your tickets on your smartphone to be scanned. E-tickets and Print-at-Home tickets are the same.

Free Thursday Nights are first come first served, no reservations required.

You do not need to purchase admission to visit the Museum Store, Vault Design Store or Persimmon Bistro.

Palm Springs Art Museum has several wheelchairs available for visitors and all galleries are accessible by wheelchair. To request a wheelchair, please inform one of our admission associates that you will need a wheelchair and one will be delivered to you shortly.

Unavailable at this time. Please leave backpacks or oversized bags at home or in your vehicle.

No food or drink (including bottled water), laser pointers, ink pens, markers, or umbrellas are allowed in exhibition areas. They can be stored at the Admissions Desk.

Flash, tripods, and selfie sticks are not permitted.

Photography and videography, both live-streamed and recorded, are allowed, unless otherwise indicated in the galleries. Due to copyright laws pertaining to all of the artworks on display, photographs/videos are to be used for your personal use only. If the images are used for any other purpose, such as printed or commercial use, you must contact us first.

If you have any questions about our photography policy or the reproduction of your images, or wish to request permission to take press or commercial photographs in the museum, please contact Scott Slaven, director of marketing, at sslaven@psmuseum.org

 

Service animals are permitted inside the Palm Springs Art Museum. Service animals are working animals; pets are not allowed.

Service animals must be on a leash and under their master’s control at all times.

Dogs/Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are therefore not allowed inside the Palm Springs Art Museum. 

Mask Policy

Masks are not required to be worn by visitors.

Social Distancing

Please maintain six-foot social distancing between family groups during your visit.

Keep Clean

Please take advantage of the hand sanitizer stations throughout the museum and avoid touching surfaces.

Palm Springs Art Museum (the “Museum”) is committed to ensuring that its programs and services are accessible to the broadest range of people with disabilities. Following the guidelines of the American Disabilities Act (ADA), which guarantees equal and full access to employment and public services for people with disabilities, the Museum does not discriminate on the basis of disability in admission or access to, or employment in its services, programs, or activities. The Museum will provide reasonable accommodations to allow individuals with disabilities to participate in all Museum services, programs, and activities.

The Museum has a designated coordinator to facilitate compliance with the Americans with Disabilities Act of 1990 (ADA), as required by Section 35.107 of the U.S. Department of Justice regulations, and to coordinate compliance with Section 504 of the Rehabilitation Act of 1973 as mandated by Section 8.53 of the U.S. Department of Housing and Urban Development regulations.




Wheelchairs
All exhibits are wheelchair accessible. Standard wheelchairs are available at no charge. To borrow a wheelchair, please ask Security.


Assistive Animals
Visitors who require assistive animals, such as guide dogs, are welcome to bring them to the museum.


Assistive Listening Device
To help visitors who are hard of hearing both the Annenberg Theater and the Lecture Hall offer assistive listening devices free of charge. Please contact security or theater staff for assistance. Assistive listening devices are also available at our admissions desk at all 3 locations. Please see admissions staff.


Audio Tours - Special exhibitions that provide audio tours will have accompanying transcripts available upon request from our admissions desk. Transcripts will be prepared in 14 pt. sans-serif font with 1.5 line spacing for easier reading.


Closed Captioning or Open Captioning
All video with audio in permanent and temporary exhibitions will have closed captioning, open captioning, or an accompanying transcript will be available upon request from our admissions desk.


Sign Language Interpreters
Anyone who requires a sign language interpreter for effective communication to participate in a program, service, or activity of the Palm Springs Art Museum, should contact the museum's ADA Coordinator, adacoord@psmuseum.org. This request should be made no less than 5 days in advance to assure the availability of an interpreter.


Passenger Unload/Load Zone and Parking
Guests with limited mobility who are arriving by vehicle can gain access to a passenger unload and load zone via the north parking lot, in front of the Box Office. A passenger unload and load zone is located approximately 15 feet from an elevator that will take you to the lower level. Accessible parking is available directly across from the Box Office. The south parking lot also has accessible parking with ramp access to the lower level. A valid accessibility parking permit is required.

For guests visiting the Architecture and Design Center
Accessible parking is located adjacent to the building with an accessible ramp on the right side of the main entrance.

Restrooms
If visiting the Palm Springs Art Museum, accessible restrooms are located on the lower level and the 3rd floor. If visiting the Architecture and Design Center, the restrooms on the lower level are accessible.

Modifications to Policies and Procedures
The Museum will make all reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.

Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to participate in a program, service, or activity of the Museum should contact the ADA Coordinator at adacoord@psmuseum.org as soon as possible.

Complaints that a program, service, or activity of the Palm Springs Art Museum is not accessible to persons with disabilities should be directed to the ADA Coordinator at adacoord@psmuseum.org.

Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Museum. The Museum's Employment Practice/Policy governs employment-related complaints of disability discrimination.
All other complaints should be in writing and contain information about the alleged discrimination or denial of accommodation such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator
Palm Springs Art Museum
P.O. Box 2310
Palm Springs, CA 92263

Within 15 calendar days after receipt of the complaint, the Museum’s ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Museum’s ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audiotape. The response will explain the position of the Museum and offer options for substantive resolution of the complaint.
If the response by the Palm Springs Art Museum’s ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Museum's Executive Director or his/her designee.

Within 15 days after receipt of the appeal, the Museum's Executive Director or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Museum's Executive Director or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the Museum’s ADA Coordinator or his/her designee appeals to the Museum's Executive Director or his/her designee, and responses from these two offices will be retained by the Museum for at least three years.