Frequently Asked Questions
If you did not receive a confirmation email your reservation is incomplete. In order to reserve tickets for your visit, you will need to complete the check-out process. The link to reserve tickets can be found here www.psmuseum.org/admissions.
If you received the confirmation email but not your tickets they most likely went to your spam or junk folder. Please look in your spam/junk folder for an email with an attachment from Box Office Group.
Tickets arrive within minutes of the confirmation email.
If you still haven't received your tickets, please contact us.
All admission tickets are non-refundable and cannot be exchanged once purchased. Tickets are also non-transferable due to Covid-19 contact trace requirements.
Tickets are released on a rolling basis and are typically released in 2-week increments. Please check back at the end of each week for future date/times.
No, printed tickets are not required for entry. You may also present your tickets on your smartphone to be scanned. E-tickets and Print-at-Home tickets are the same.
Free Thursday Nights are first come first served, no reservations required.
You do not need to purchase admission to visit the Museum Store, Vault Design Store or Persimmon Bistro.
Palm Springs Art Museum has several wheelchairs available for visitors and all galleries are accessible by wheelchair. To request a wheelchair, please inform one of our admission associates that you will need a wheelchair and one will be delivered to you shortly.
Unavailable at this time. Please leave backpacks or oversized bags at home or in your vehicle.
No food or drink (including bottled water), laser pointers, ink pens, markers, or umbrellas are allowed in exhibition areas. They can be stored at the Admissions Desk.
Flash, tripods, and selfie sticks are not permitted.
Photography and videography, both live-streamed and recorded, are allowed, unless otherwise indicated in the galleries. Due to copyright laws pertaining to all of the artworks on display, photographs/videos are to be used for your personal use only. If the images are used for any other purpose, such as printed or commercial use, you must contact us first.
If you have any questions about our photography policy or the reproduction of your images, or wish to request permission to take press or commercial photographs in the museum, please contact Scott Slaven, director of marketing, at sslaven@psmuseum.org
Service animals are permitted inside the Palm Springs Art Museum. Service animals are working animals; pets are not allowed.
Service animals must be on a leash and under their master’s control at all times.
Dogs/Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are therefore not allowed inside the Palm Springs Art Museum.
Mask Policy
Masks are not required to be worn by visitors.
Social Distancing
Please maintain six-foot social distancing between family groups during your visit.
Keep Clean
Please take advantage of the hand sanitizer stations throughout the museum and avoid touching surfaces.
Palm Springs Art Museum (the “Museum”) is committed to ensuring that its programs and services are accessible to the broadest range of people with disabilities. Following the guidelines of the American Disabilities Act (ADA), which guarantees equal and full access to employment and public services for people with disabilities, the Museum does not discriminate on the basis of disability in admission or access to, or employment in its services, programs, or activities. The Museum will provide reasonable accommodations to allow individuals with disabilities to participate in all Museum services, programs, and activities.
Guests with limited mobility who are arriving by vehicle can gain access to a passenger unload and load zone via the north parking lot, in front of the Box Office. A passenger unload and load zone is located approximately 15 feet from an elevator that will take you to the lower level. Accessible parking is available directly across from the Box Office. The south parking lot also has accessible parking with ramp access to the lower level. A valid accessibility parking permit is required. Accessible parking is located adjacent to the building with an accessible ramp on the right side of the main entrance. If visiting the Palm Springs Art Museum, accessible restrooms are located on the lower level and the 3rd floor. If visiting the Architecture and Design Center, the restrooms on the lower level are accessible. The Museum will make all reasonable modifications to policies and procedures to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to participate in a program, service, or activity of the Museum should contact the ADA Coordinator at adacoord@psmuseum.org as soon as possible. All other complaints should be in writing and contain information about the alleged discrimination or denial of accommodation such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: Palm Springs Art Museum P.O. Box 2310 Palm Springs, CA 92263 If the response by the Palm Springs Art Museum’s ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Museum's Executive Director or his/her designee. Within 15 days after receipt of the appeal, the Museum's Executive Director or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Museum's Executive Director or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by the Museum’s ADA Coordinator or his/her designee appeals to the Museum's Executive Director or his/her designee, and responses from these two offices will be retained by the Museum for at least three years. |
