Frequently Asked Questions

Tickets arrive within minutes of the confirmation email. Don’t forget to check your spam or junk folder.

If you received the confirmation email the tickets most likely went to your spam or junk folder. Please look in your spam/junk folder for an email with an attachment from Box Office Group.

All admission tickets are non-refundable and cannot be exchanged once purchased. Tickets are also non-transferable due to Covid-19 contact trace requirements.


All admission tickets are non-refundable and cannot be exchanged once purchased. Tickets are also non-transferable due to Covid-19 contact trace requirements.

Tickets are released on a rolling basis and are typically released in 2-week increments. Please check back at the end of each week for future date/times.

For the safety of our visitors and staff, Palm Springs Art Museum requires all guests to book tickets in advance to ensure a contactless entry process. Tickets are reserved online and scanned at the door.

Admission covers all exhibitions and galleries located within Palm Springs Art Museum.

Admission tickets are reserved in 90-minute increments however, we do not put a time limit on how long each guest remains in the museum. Capacity limits have been implemented to keep the number of guest entries below the required amount.

No, printed tickets are not required for entry. You may also present your tickets on your smartphone to be scanned. Please note: Each guest is required to have a ticket to enter the museum.

Print-at-home tickets and the smartphone option are one in the same. Tickets do not require printing but can simply be presented on your smart phone upon arrival at the museum. Please note: Each guest is required to have an admission ticket.

If you did not receive a confirmation email your reservation is incomplete. In order to reserve tickets for your visit you will need to complete the check-out process. The link to reserve tickets can be found here www.psmuseum.org/admissions.

If you are more than 30 minutes late, we will not be able to accommodate entry for your selected time.

No, due to capacity limits, guests will be admitted at the time of the reservation only.

All visitors are currently required to make a reservation online before arriving at the Museum, including for Free Thursday Nights.

More Questions?