Frequently Asked Questions

If you did not receive a confirmation email your reservation is incomplete. In order to reserve tickets for your visit, you will need to complete the check-out process. The link to reserve tickets can be found here

If you received the confirmation email but not your tickets they most likely went to your spam or junk folder. Please look in your spam/junk folder for an email with an attachment from Box Office Group.

Tickets arrive within minutes of the confirmation email.

If you still haven't received your tickets, please contact us.

All admission tickets are non-refundable and cannot be exchanged once purchased. Tickets are also non-transferable due to Covid-19 contact trace requirements.

Tickets are released on a rolling basis and are typically released in 2-week increments. Please check back at the end of each week for future date/times.

No, printed tickets are not required for entry. You may also present your tickets on your smartphone to be scanned. Please note: Each guest is required to have a ticket to enter the museum. E-tickets and Print-at-Home tickets are the same.

All visitors are currently required to make a reservation online before arriving at the Museum, including for Free Thursday Nights.

You do not need to purchase admission to visit the Museum Store, Vault Design Store or Persimmon Bistro.